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LAGUIOLE ASIA Privacy Statement

We take our customers privacy seriously and we will only collect and use your personal information as outlined below. 

Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information, which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.

We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

You can visit the Site and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password.

If you have any comments or suggestions, we would be pleased to receive them at our address or by emailing us at
Alternatively you may contact us through Messenger Chat available directly from our front store. Our customer service will reply to you from 9 am to 6 pm from Monday to Friday.



LAGUIOLE ASIA does not sell, share or trade customers’ personal information collected online with third parties, beside of necessary information provided to our logistic partners in the sole purpose to fulfil your order delivery. Your data is collected by the e-commerce platform running our Site: Shopline, the trademark of Starling Labs Limited, a company registered in Hong Kong SAR, which ensures to protect and not use your data.

Personal information collected online will only be disclosed within our corporate group for internal use only.

When you create a
LAGUIOLE ASIA account the personal information we collect may include your:

  - Name
  - Delivery Address
  - Email Address
  - Telephone Number
  - Mobile Number
  - Date of Birth
  - Gender

The personal information we collect from you will be used in some or all of the following ways:

  - To deliver the products you have purchased from LAGUIOLE ASIA
  - To update you on the delivery of the product and for customer support purposes
  - To provide you with relevant product information
  - To process your orders and to provide you with the services and information offered through our website and which you request
  - Further, we will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from our website; improve the layout and/or content of the pages of our website and customise them for users; identify visitors on our website; carry out research on our users’ demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes

We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier).

When you register as a user on LAGUIOLE ASIA website, we will also use your personal information to send you marketing and/or promotional materials from time to time. You can unsubscribe from marketing information at any time by using the unsubscribe function within the electronic marketing material.

Payments that you make through the Site will be processed secured portal payments such as Stripe, PayPal, FPS (HSBC)... You must only submit information which is accurate and not misleading and you must keep it up to date and inform us of changes.

You may access your order details by logging into your account on the Site. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorised third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.



You can update your personal information anytime by accessing your account on LAGUIOLE ASIA website or send us an email at contactus@laguiole-asia.com

Security of Your Personal Information

LAGUIOLE ASIA website is powered by Shopline, the trademark of Starling Labs Limited, a company registered in Hong Kong SAR, which ensures that all information collected will be safely and securely stored with the highest industry standard.




You can request that we delete the data we collected about you at any time by sending us an email to contact@laguiole-asia.com or by the live Chat.


Please note that the data we collect and can delete are extremely limited since they are basically the data you recorded yourself to make a purchase on our website and or to become a member and beneficiate from our member's advantages. We won't be able or allowed to delete for example your purchase orders as we must comply with local accounting rules to keep records of all the transactions we made.

Please note as well that if the reason for you to ask us to delete your data is to stop receiving our newsletters or posts on social medias, our newsletters always offer the option to stop receiving them through a one click link. The third party we use for our newsletters, such as MailChimp, will automatically then prevent us from sending you emails against your will. The same for Social Medias, such as Facebook, they always offer you the option to stop following us.


Therefore, if you ask us to delete the data we have about you, it will only impact your membership advantages. We do not own and store the data collected while you're browsing our website, or by being a member of our Facebook page, etc. Facebook, Google and other Internet medium actually are the true keepers of your data We don't have access and power on them. So if you are concerned about your data, please contact the real data collectors.




We will not share your information with any other organisations other than related companies and those third parties directly related to the delivery of the products you have purchased from LAGUIOLE ASIA website. In exceptional circumstances LAGUIOLE ASIA may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes. LAGUIOLE ASIA is committed to complying with the Privacy Act and the National Privacy principles.

If you believe that your privacy has been breached by LAGUIOLE ASIA please contact us at contactus@laguiole-asia.com and we will resolve the issue.



When you visit LAGUIOLE ASIA, Google Analytics and other similar tools will automatically record information that your browser sends whenever you visit a website. This data may include: 
  - Your computer's IP address
  - Browser type
  - Webpage you were visiting before you came to our site
  - The pages with in
  - The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics.

This information is collected for analysis and evaluation in order to help us improve our site and the services and products we provide. This data will not be used in association with any other personal information.

As part of the above, LAGUIOLE ASIA may use Google Analytics features based on Display Advertising, including but not restricted to the following: Remarketing, Google Display Network Impression Reporting, DoubleClick Campaign Manager integration, and Google Analytics Demographics and Interest Reporting. Using the Google Ads Settings (https://www.google.com/settings/ads), you can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads.

LAGUIOLE ASIA may also use Remarketing with Google Analytics to advertise online; third-party vendors, including Google, may show LAGUIOLE ASIA ads on sites across the Internet. LAGUIOLE ASIA and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on visitors’ past visits to LAGUIOLE ASIA, as well as report how ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to LAGUIOLE ASIA.



LAGUIOLE ASIA reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our site.



If you are not satisfied with the way in which we handle your enquiry or complaint, please don't hesitate to contact us at contactus@laguiole-asia.com.